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I have called Sirius several times over the last few weeks.
The regular customer service department was not aware of the issue at first but the tech support department was.
Though they initially stated it was a Subaru issue they then admitted it was a Sirius issue occurring in ‘15-‘17 Subarus. On the morning of Labor Day my radio was working properly and then by the afternoon it was malfunctioning again.
Today just the Pop genre began to appear with the Hits station for some odd reason!
I have been having this problem with my ‘16 Crosstrek.You are still able to listen by using the knob to tune or directly tuning to the channel of your choice.I have a ‘16 Forester and this issue has been occurring for over a month now.I told it is NOT satisfactory to be told we can program stations or twist the dial like it is 1953. I told her I called XM several times and they either claimed not to know about it or told me to call the dealer or told me they are fixing it or tried to send me a refresh signal which we all know doesn't work. I told them I called my dealer who told me to call XM.Then told me they can't do anything about it because it is an XM problem.